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Change of Delivery Arrangements

August 24, 2021 News

A note from our Managing Director, Stephen Russell, on changes to our delivery arrangements

As everyone knows, the pandemic and Brexit have, together, caused major disruption to many business sectors, none more so than within the Hospitality Trade and its supply chain. Continuing staff and product shortages, numerous shipping delays and increased costs have all impacted on service levels and we are now forced to review our capabilities in providing our customers with the quality of service that existed pre-Covid 19.

Traditionally, we had a 4pm cut-off time for next-day deliveries. We can, for the time being, no longer guarantee a next-day delivery on a timed basis, whilst we strive to increase staff levels. Our cut-off time for next-day deliveries will now vary according to our fleet transport’s capacity. In other words, when our vehicles’ payload has reached its maximum, orders received thereafter will switch to our next available delivery day.

Furthermore, with the strain on our transport, although we will try to accommodate customers requesting timed deliveries, we cannot guarantee to meet such deadlines.

This is, understandably, less than ideal and we are working tirelessly to improve this situation.  I apologise for any disruption to your business that this will cause and assure you that, as soon as we possibly can, we will return to our usual customer service level.

Meantime, thank you for your patience and understanding and please believe me when I say that your business is appreciated and valued. I hope that we can count on your continued support in the weeks and months ahead in what are the most challenging times for all of us.

 

Stephen Russell

MANAGING DIRECTOR